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FREQUENTLY ASKED
What is the exchange policy?
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No refund, exchange within 7 days.
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Receipt and Proof of purchase are required for completing an exchange.
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Exchange or store credit will be issued with the following condition:
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Products must be unworn and unused.
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Products must be received in original condition.
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Customers can exchange for the same products in different sizes or other products with same value.
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Store credit will never expired if original credit receipt is provided.
* Exchange will be extended during holidays.
How can I track my order?
Create an account!
Login your account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Status of Order
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Processing - Your order has been handed over to our team to complete. If all items in your order are in-stock, typical processing time is 5-7 business days!
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Shipped - Your order has been packed and is on the way to you. The tracking may take some time to be scanned into the system to reflect any activity or movement.
Can I cancel or update my order? or change my shipping address?
As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to our Customer Experience Team and we will do our best to support you.
For custom design and engraved pieces, once the order is placed, we are not able to cancel or update the order.